Quality approach

In 2019, the Tourist Office is committed to renewing the tourism quality mark to better inform and welcome you.

The Ariege Pyrenees Tourist Office, which belongs to the Offices de Tourisme de France network, is committed to providing you with a quality welcome and facilitating information for all through the tourism quality mark.

To better satisfy you, our team is committed to :

Facilitating access and improving the environment

  • Facilitating access for our visitors and people with reduced mobility
  • Be available, pleasant and attentive to your needs
  • Adapt the Tourist Office’s opening hours to the needs of visitors and customers
    Furnish and maintain the reception area
    Offer a friendly and efficient welcome
    Welcome you to a pleasant, furnished, comfortable space, to consult on the spot
    Take charge of visitors as soon as they arrive
    Manage visitors’ waiting times
    Ease contacts with foreign visitors
    Provide a fast, efficient telephone service
    Have a visitor advisor on hand
    Answer your letters and e-mails all year round
    Inform and provide information
    Meet the needs expressed by visitors
    Incite visitors to discover the region and make it easier for them to get around
    Gather up-to-date tourist and cultural information on the Ariege Pyrenees and nearby areas (département and region)
    Provide alternative solutions, when a service cannot be provided
    Inform you in different languages
    Diffuse up-to-date information on our various communication media
    Facilitate your access to the Internet
    Provide clear, accurate and reliable information for visitors
    Post emergency telephone numbers outside
    Measure the quality of our welcome to improve it
    Measure visitor satisfaction: collect and analyze visitor opinions
    Collect opinions from staff, service providers, elected officials and consumers, so as to propose improvements
    Process complaints
    collect and analyze visitor opinions

Satisfaction questionnaire

Ariège's little extras
Book your mountain vacation,

Book your mountain vacation for hiking in unspoilt natural surroundings, for outdoor and white-water activities, for visits to must-see tourist sites such as the Grotte de Niaux and the Parc de la Préhistoire... In winter, skiing, snowboarding, skating, snowshoeing, tobogganing and dog sledding are all on offer from Ax 3 Domaines to Beille, via Ascou and Le Chioula or Mijanés and Goulier... All year round, enjoy the benefits of thermal water for spa treatments at Ax-les-Thermes or Ussat-les-Bains, or relax at the Bains du Couloubret. The history and heritage of our mountains, pastoralism and local produce will add to your stay with unforgettable experiences... Don't miss the festivals and major events, and take advantage of the many activities for the whole family all year round... The Ariege Pyrenees, your bubble of oxygen destination!