To better satisfy you, our team is committed to :
Facilitating access and improving the environment
- Facilitating access for our visitors and people with reduced mobility
- Be available, pleasant and attentive to your needs
- Adapt the Tourist Office’s opening hours to the needs of visitors and customers
Furnish and maintain the reception area
Offer a friendly and efficient welcome
Welcome you to a pleasant, furnished, comfortable space, to consult on the spot
Take charge of visitors as soon as they arrive
Manage visitors’ waiting times
Ease contacts with foreign visitors
Provide a fast, efficient telephone service
Have a visitor advisor on hand
Answer your letters and e-mails all year round
Inform and provide information
Meet the needs expressed by visitors
Incite visitors to discover the region and make it easier for them to get around
Gather up-to-date tourist and cultural information on the Ariege Pyrenees and nearby areas (département and region)
Provide alternative solutions, when a service cannot be provided
Inform you in different languages
Diffuse up-to-date information on our various communication media
Facilitate your access to the Internet
Provide clear, accurate and reliable information for visitors
Post emergency telephone numbers outside
Measure the quality of our welcome to improve it
Measure visitor satisfaction: collect and analyze visitor opinions
Collect opinions from staff, service providers, elected officials and consumers, so as to propose improvements
Process complaints
collect and analyze visitor opinions
